Enhance Your CQC Compliance with Our Expert Feedback Service
Interested in Quality Care Feedback? Let's chat...
Improve the Quality of Your Care with Insightful Care Feedback...
The challenges of Care Feedback…
Are you facing challenges in maintaining CQC compliance due to the pandemic’s impact, increased workloads, and the stress of delivering exceptional care? It’s a common struggle. Many care providers find it difficult to effectively gather and analyse feedback, which is crucial for improving the quality of care. Traditional methods are often time-consuming and lack depth, leaving you unsure if you’re genuinely meeting the needs of those you serve, fully understanding their experiences and learning from them to improve continuously.
What it means for your service…
Envision the impact that having detailed insights about your care would have on the quality of your service. With Care Feedback, you’ll clearly understand your strengths and areas for improvement directly from the people who matter most. This knowledge allows you to continuously refine your services, ensuring they are safe, effective, caring, responsive, and well-led.
How we can support you…
Our Care Feedback service bridges this gap. Led by Sarah Duffy, a former CQC inspector with a decade of experience, our service is designed to help you meet and exceed CQC’s new assessment framework. We take care of your entire feedback process – from initial consultation to detailed analysis and action planning. Our approach is not just about compliance; it’s about empowering you with real, actionable insights. Within 10 working days, you’ll receive a comprehensive report offering a candid look into your service’s impact, all while ensuring data protection and confidentiality. And with our launch sale, offering a 25% discount, there’s never been a better time to enhance your feedback mechanisms.
The Care Feedback Timescale…
Duffy & Shaw aim to complete the process within 10 working days.
How much our Care Feedback Service Costs…
£1440 + VAT for services with up to 35 service users.
£1990 + VAT for services with up to 70 service users.
Contact Duffy & Shaw to discuss costs and timescales for larger home care services and bespoke residential/nursing care services.
Next steps…
Don’t just meet the CQC’s expectations; exceed them. With Care Feedback, you’re not just listening to feedback; you’re actively using it to transform your service. Contact Duffy & Shaw today and take the first step towards a more responsive, effective, and caring service.
Our Care Feedback Process
Here's what to expect when you choose Duffy and Shaw to handle your care feedback...
Consultation
Duration: 1 hour
Purpose: Understand your service, decide on feedback questions, and identify who to get feedback from (like service users, families, staff).
Contact
Your Role: Get permission from those involved to share their details with us.
Next Step: Provide us with their basic contact information (names, emails, phone numbers).
Feedback
What We Do: We’ll review the questions with you and then contact your selected contacts via phone or email. We aim to hear from at least 25% of the people involved (more if we have time).
Review
Outcome: We create a detailed report with honest feedback, keeping names confidential.
Follow-Up: A 1.5-hour call to review the findings and help plan improvements.
Frequently asked questions about Care Feedback
If your question isn't answered here then feel free to contact us directly and we'll be happy to help!
Contact usWe usually complete the service within two weeks of commission and discuss with the service where we might be able to supply the completed report faster or if there are any barriers to meeting the deadline.
It’s great that you are doing this, and our feedback service does not replace what you already do. We ask for feedback based on the CQC’s five key questions and explore issues that really get to the heart of a person’s experiences. It’s an objective review of what people think, and of course, by anonymising the feedback, people sometimes feel freer to talk about their experiences.
Each person that will be contacted will need to give permission for their name and contact details to be shared with Duffy & Shaw Consultancy. This can be either by verbal consent or written consent.
If the service wishes to obtain consent in writing, they must ask the person to consent to Duffy and Shaw contacting them and storing information on their contact details and responses. The provider will need to explain the reasons for the contact and the nature of how the data will be used.
We provide a template consent form for services to use to obtain written consent.
Duffy and Shaw will delete the details of the contacts and any personal information that is not anonymised once the feedback report has been provided to the service provider.
Yes. It is a slightly different approach as we usually visit the service in person to chat with people, staff, and any family members or involved professionals who happened to be there on the day of our visit. There are some additional costs associated with travel and subsistence. Please call us to discuss.
Absolutely! We reduce costs for small services. These are services providing care/support to six or fewer people. Please call us to discuss.
No, there are lots of services that are not regulated but provide extensive support to people. It is still very important to understand your strengths, weaknesses and areas for development based on people’s experiences. Call us to discuss your needs.
Choose Duffy & Shaw for Quality Care Feedback
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